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If you're still seeing an incorrect unread count, even after setting your Inbox Type and checking the special cases there may be some other scenarios that cause an incorrect count Signed into multiple accounts Set your Wavebox Inbox Type to Unread First Further troubleshooting In this case, the Gmail unread count is taken from the total amount of unread items in your inbox. You're using the Priority Inbox setting in Gmail, but have chosen Unread items in the inbox as your unread count Priority Inbox, with a different Gmail Unread count configuration: use Unread First In this case, set your Wavebox Inbox Type to Unread First. In this case, Gmail treats your Inbox as Unread First and doesn't apply the Primary label to any incoming emails.

You're using the Default Inbox setting in Gmail, but have disabled all categories apart from the Primary one (this cannot be disabled).

Default Inbox, with only the Primary category: use Unread First After setting your Inbox Type, if you're still seeing different unread counts and notifications it's worth checking through these cases to see if any apply to you. There are some that may need a slightly different configuration to this. The steps above work for the a majority of Inbox Types and setups that Gmail offers. If you want to find out more about different Gmail Inboxes, Google has some excellent advice on Choosing the right inbox type. Open your Wavebox app settings, by right clicking on your Gmail app in the left/top-toolbar and clicking App Settings:įinally find the Inbox Type setting under the Gmail heading and change it to be same type as what you're using in Gmail: Now we need to tell Wavebox to use the same Inbox type. If you dismiss the welcome prompt or want to change the Inbox Type later, you can do this through settings.įirst check which Inbox Type Gmail is configured to use, click on the Settings cog in Gmail, in the Quick Settings, Gmail will show which inbox type you're using

When you first add your Gmail account you'll be prompted to pick an Inbox Type Changing your Inbox Type If you change how you use your Gmail account, or weren't sure at the time which option to choose, you can easily change it later. When adding your account for the first time you'll be prompted with different options. To make sure that Wavebox reports the correct unread count and notifications, you need to ensure it's configured in the same way as your Gmail account.įind out more about different Gmail Inboxes Gmail has 5 different inbox types, that can be configured to handle messages and unread messages in different ways.